Product Guarantees

Money Back Guarantee

ProofVision want to provide you with the best possible service, this is why we offer a 14 day money back guarantee on any product sold by ProofVision.
If you are not entirely satisfied with your product for any reason, return it to us with all the contents and packaging intact within 14 days of delivery and we will offer you a refund.

Returned product must be complete, unused and in 'as new' condition. The product should be returned with the original box, packing and accessories.

To return products, please inform us in writing by email. You will then be informed of the return procedure by e-mail. You are responsible for the safe return of the products to us. You are advised to retain proof of posting. Postage is not refundable. In order to return a product you must provide proof of purchase.

If goods are not returned in their original packaging or is outside the 14 days from date of delivery, these orders will be subject to a 30% restocking fee of the original order value.

Some of our products are classed as special order, which means that products are custom made. In this instance, the buyer shall in no circumstances be entitled to return any such goods for credit.

Warranty:

Every product ranging from 19" up to 55" and above offers a minimum 2 year manufacturers warranty in the event of defects in materials or workmanship. We offer an extended warranty to 3 years for as little as £49. Please call our sales team for further information. An invoice of the original purchase will be required before warranty service is rendered.