Vacancies

ProofVision was born out of a belief of affordable innovative products, that maintain exceptional quality. In the past being able to supply your clients with affordable waterproof technology was almost unheard of. Here at ProofVision we are putting an end to that, we want everyone to have the opportunity to experience the latest designs in waterproof technology, home innovation and AV. We’re breaking down barriers with a strong message of quality and affordability can sit side by side and be leaders within the market.

Founded in 2008 ProofVision have grown their team, welcoming 9 new employees in the past 3 years, we have no plans to slow down. ProofVision manufacture Waterproof TV’s, Outdoor TV’s, Digital Signage, and our new to the market product, the In-Wall Toothbrush Charger. Our products are available in over 15 countries worldwide and with our ambitious team we’ll continue to scale globally.

Our main message to future employees is that ProofVision is the place where you can grow, where you can develop, a place where your skills and talents will be valued, encouraged and listened to.
Sound interesting? We’d love to hear from you.

We are an equal opportunities employer and value diversity.

Benefits:

  • 25 days holiday a year. We want you fresh and fully charged!
  • Choose your own gear, if you need extra tools, just ask, and we'll seek them out for you
  • ProofVision team outings
  • Office a short walk from the central line
  • On-site coffee, tea, milk with the occasional Deliveroo lunches on us!
  • Regular one to one personal development meetings with the CEO
  • Access to ongoing learning, show an interest in something? We’ll send you on a course to encourage and help you grow to your strengths. At ProofVision the skies your limit!

From all of us at ProofVision – we look forward to hearing from you!

 

Customer Services Advisor

A fantastic opportunity has arisen for a Customer Services Advisor.
We are looking for people who possess excellent communication and customer service skills and work well as an individual and as part of a team. The ideal candidate will be self-motivated with a keen attention to detail and creative problem-solving skills.
Ideally we are looking for an experienced customer service professional who has a quality focus is adept at multi-tasking and has good listening and phone skills. We also require an individual who has good documentation and information analysis abilities
Your key responsibility will be to serve customers by providing product and service information; and resolving product and service problems.

Responsibilities:

  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Record all technical cases received via email, telephone and face-to-face on the CRM
  • Updating and progressing cases logged in a professional and timely manner
  • Provide excellent customer service and support
  • Researching technical issues and resolutions
  • Escalating cases to your line manager when required

Customer Service Skills and qualifications required:

  • Previous experience in an AV Support role would be advantageous
  • Excellent troubleshooting abilities
  • Good knowledge of Microsoft Office systems particularly Word and Excel
  • Interest in technology and AV troubleshooting
  • Bright, enthusiastic and reliable
  • Ability to use own initiative
  • Good communication skills and an excellent telephone manner
  • Ability to schedule own workload prioritising to meet the business' needs

Job Type: Full-time
Salary:  c. £18,000 to £21,000 per annum depending on experience
Required licence or certification:
Preferred start date: ASAP

 

Warehouse Technician – Northolt – Full-time – £17 to £20K Salary + Excellent Benefits

Are you excited about technology, and want a career working for a leading brand in the supply of Waterproof TV and Sound systems?

Are you reliable, consistent and trustworthy. Do you have a strong worth ethic, and are you a self-motivated team player?

If you tick these boxes, you are who we are looking for to join our Operations and Warehouse team where you'll be completing product returns, repairs and carrying out warehouse duties for this forward thinking, growing company.

The ideal candidate will have excellent logistical skills, a passion for technology and a knowledge of our products. The key skills to succeed in this role are Warehouse experience, a positive attitude and an interest in technology. This is an ideal opportunity for a warehouse operative that loves technology and wants a more challenging and rewarding role.

If this sounds like the role you’re looking for, please apply today.

About Us
Proofvision Ltd is a progressive AV company specialising in waterproof televisions and music systems for bathrooms, kitchens, swimming pools, showers, outside areas or any areas where damp or water may be an issue. We are based in Northolt, Middlesex. An opportunity has arisen for a Warehouse Manager.

The Role
The Warehouse Technician will process product returns and information while supporting the warehouse staff and other departments. you will be part of our Warehouse team, responsible for dealing with returned units from customers. You will be processing all returns, investigating faults, carrying out repairs, directing faulty products to the relevant areas and completing all associated administrative tasks. You will be expected to process returned goods in a timely fashion to ensure the best level of customer service is upheld. 

You will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse clean-up.

Key Skills/Attitudes

  • A keen interest in technology
  • Excellent Administrative skills
  • Happy to take ownership of situations
  • Desire to continually develop and progress
  • Well-organised and hardworking

Benefits

  • 21 days’ holiday, rising with length of service
  • Staff Discount of Products
  • Contributory pension scheme

Preferred qualifications

  • 1-2 years of prior returns or similar experience.
  • Basic computer skills (e.g. personal computers, printers, email).
  • Knowledge of warehouse operating procedures and protocol.
  • Fluent verbal and written communication in English.
  • Prior experience in a distribution, warehouse, or other inventory handling environment.
  • Knowledge and ability to operate inventory control and related computer software.

Education

  • High school graduate or equivalent experience.